We roast all of our coffee in Portland, Oregon.

Yes. We collect bags throughout the working week, then we stash them outside our bay doors every Thursday morning at 7am. If you swing by 340 SE 7th Ave on a Thursday morning, you’ve got a good shot of snagging some burlap bags.

We’ve recommend folks drink their coffee within two weeks of opening their bag. While coffee slowly loses its freshness/pleasant aromatics (faster once it’s ground), there is no health risk to drinking older coffee.

We’re proud to carry some organic coffees, but it’s a bit of a complex issue. Earning that “certified organic” sticker is extremely expensive for farmers, especially in developing countries where coffee is produced. Navigating the expense and red tape of organic certification would put many of longstanding partners out of business for good. We’d prefer to support farmers (who produce their crops without harsh chemicals anyways) than focus on a sticker that would keep these folks from being able to support their families and communities.

The best way to brew coffee is the way you like best! There is no technical “best way” to brew coffee. We are glad to offer suggestions based on what coffee brewer you have or what coffees you tend to like. We have some brew guides on our site that give recommendations for various brew methods.

Safe Quality Food

The Safe Quality Food (SQF) Program is a rigorous and credible food safety and quality program that is recognized by retailers, brand owners, and food service providers world-wide. Recognized by the Global Food Safety Initiative (GFSI), the SQF family of food safety and quality codes are designed to meet industry, customer, and regulatory requirements for all sectors of the food supply chain – from the farm all the way to the retail stores.

Organic

Organic Certification means that farmers and businesses have met strict standards for the growing, processing and handling of their products. If you see the USDA organic seal, the product is certified organic and has 95 percent or more organic content. Organic production emphasizes natural processes and ingredients.

Kosher

Kosher Certification is the stamp of kosher approval by a rabbinic Agency verifying they have checked the products ingredients, production facility and actual production to ensure all ingredients, derivatives, tools and machinery have no trace of non-kosher substances.

Returns and Exchanges

We take pride in the products we produce and hope you are always satisfied with your order. If that is not the case, please contact us by emailing orders@portlandroasting.com within 7 days of receiving your order for a replacement or full refund (excluding shipping + handling). Refunds will be issued to their original payment method. Due to food safety concerns, we cannot take back food items (including coffee) into our facility. Please note the following exceptions to our return policy: 

• Discounted item sales are final and cannot be returned or exchanged 
• Returned items must have their original tags and product packaging 
• Returned items must have no noticeable signs of wear or use 
• Pre-paid subscriptions are not eligible for returns or cancellations. For change of shipping address please reach out to orders@portlandroasting.com 
• Portland Coffee Roasters is not responsible for lost or stolen items 

We're here to help you discover and enjoy the coffee that suits you best. If you need additional support or have any questions, please contact orders@portlandroasting.com or call us at (503)-236-7378. Our office is open Monday-Friday from 8:00am-5:00pm PST. Policy exemptions are at the discretion of Portland Coffee Roasters and its representatives. 

Please note: refunds are processed through Shopify and are subject to their timeframe.